Booking Policy

Last updated: 08/12/2025

This Booking Policy outlines how bookings for facilities at App Frod Sports & Social Club (“App Frod”, “we”, “us”, “our”) must be made, managed, and used.
All bookings made on appfrod.co.uk through our integrated Bookteq system are subject to this policy.

General Booking Terms

All bookings made through our website are subject to availability and must comply with the operational rules of App Frod Sports & Social Club. Bookings grant the customer the right to use the selected facility for the duration specified, provided that all venue rules, safety requirements, and payment obligations are met. We reserve the right to refuse, amend, or cancel bookings where necessary for safety, maintenance, or operational reasons.

By making a booking, you agree to follow all rules below.

1. Making a Booking

1.1 Online Booking System

All facility bookings must be made through our online booking system powered by Bookteq.

You must:

• Provide accurate personal and contact information

• Pay any required fees at the time of booking

• Ensure you receive a booking confirmation email

1.2 Booking Confirmation

A booking is only confirmed when:

• Payment is successfully processed

• You receive an official confirmation email from Bookteq or App Frod

If you do not receive confirmation, your booking is not guaranteed.

2. Payment Terms

2.1 Upfront Payment

All bookings must be paid for in full at the time of reservation unless otherwise stated.

2.2 Payment Methods

Payments may be made via:

• Debit or credit card

• Direct debit (where enabled)

• Other methods supported by Bookteq

No cash payments are accepted for online bookings.

3. Cancellations and Amendments

3.1 Cancelling Your Booking

You may cancel your booking through your Bookteq customer portal.

Refund eligibility depends on our Cancellation & Refund Policy, which outlines time windows and refund rules.

3.2 Changing or Rescheduling a Booking

To amend a booking:

• You must contact us directly

• Changes depend on availability

• Amendments may not always be possible

3.3 Late Arrivals & No-Shows

If you arrive late:

• Your booking time cannot be extended beyond the original end time

If you do not attend your booking:

• The session is forfeited

• No refund will be issued

4. Booking Rejections

We reserve the right to reject a booking if:

• The facility is unavailable

• There is a safety or maintenance issue

• Payment is not authorised

• You breach any venue rules

If a booking is rejected before payment is captured:

• The authorisation is reversed

• The pending charge disappears within a few days

(See Refund Policy for full details.)

5. Venue Rules & Behaviour

To ensure a safe and enjoyable environment:

5.1 Respectful Behaviour

All users must behave respectfully and responsibly.
We may refuse entry or remove any person who:

• Uses abusive or threatening language

• Engages in unsafe or inappropriate behaviour

• Damages property or equipment

No refunds will be issued in these cases.

5.2 Safety Rules

You must:

• Follow staff instructions

• Use facilities and equipment correctly

• Not exceed the number of people allowed for your booking

• Wear appropriate clothing and footwear

5.3 Alcohol & Substances

Anyone under the influence of alcohol or drugs will be refused entry.

6. Children & Supervision

Where children are using the facilities:

• They must be supervised at all times

• Supervisors are fully responsible for the child’s behaviour and safety

• Children must not enter restricted or staff-only areas

7. Equipment Use

7.1 Damage or Loss

You are responsible for any damage caused during your booking, including:

• Broken equipment

• Damage to playing surfaces

• Misuse of the facility

Charges may apply for repair or replacement.

7.2 Personal Equipment

You may use your own equipment but:

• It is at your own risk

• It must not damage the facility or create safety issues

App Frod is not responsible for loss, theft, or damage to personal items.

8. Weather-Related Disruptions

If weather affects your booking:

• The venue may cancel or postpone your session

• You will be notified as soon as possible

• Refunds or rescheduling options will follow the Refund Policy

If you believe weather makes play unsafe, please contact us before attending.

9. Photography & CCTV

CCTV may be in operation for:

• Safety

• Security

• Crime prevention

Photography for promotional use will only be taken with appropriate permission.

10. Liability

App Frod is not responsible for:

• Personal injuries caused by improper use of facilities

• Loss or damage to personal property

• Injuries resulting from ignoring safety rules

Nothing in this policy limits liability where prohibited by UK law.

11. Data Protection

We process your personal data according to our Privacy Policy, and Bookteq processes booking data under their own privacy policy.

By making a booking, you agree to these terms.

12. Policy Updates

We may update this Booking Policy at any time.
Changes will be posted on our website and take effect immediately.