Privacy Policy of App Frod Sports & Social Club

Last updated: 08/12/2025

Our Commitment to Your Privacy

At App Frod Sports & Social Club, we are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and stored. This Privacy Policy outlines the types of information we process, the legal basis for doing so, and the rights you have under UK data protection law. By using our website or booking services, you acknowledge and accept the practices described in this policy.

1. Introduction

App Frod Sports & Social Club (“we”, “us”, “our”, “App Frod”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website [appfrod.co.uk] (“Site”) and when you make bookings for our facilities via the embedded Bookteq booking system.

Because we use the Bookteq booking system as a third-party service to manage facility bookings, certain aspects of data processing are handled by Bookteq / its controller. For clarity: this policy covers how App Frod and Bookteq jointly/individually handle your data, depending on the context.

For information about Bookteq’s own data handling, please refer to their privacy notice (see section Third-party services below). Bookteq

2. Who we are / Data controller

• Where you interact with Bookteq (booking ― creating or managing a reservation) the data controller is typically the Bookteq operator (see Bookteq notice). Bookteq+1

• For other services we provide on our Site (e.g. membership enquiries, general contact, newsletters, communications, etc.), App Frod acts as data controller.

If you have any questions about data protection, or wish to exercise your legal rights, please contact us at:
App Frod Sports & Social Club
Email: info@appfrod.co.uk
Postal address: Centenary Way, Scunthorpe, North Lincolnshire, DN16 1AA

3. What data we collect

We — and Bookteq when relevant — may collect and process the following types of personal data:

• Identity data: name, date of birth (if required), title.

• Contact data: email address, phone number, postal or billing address.

• Booking and payment data: details related to your bookings (date/time, facility, purpose), and payment-related data (e.g. card summary, payment status). Note: Bookteq does not store full card numbers, only limited payment card details (e.g. last 4 digits, expiry date) as per their policy. Bookteq

• Technical data: IP address, browser/device data, cookie data, usage data — for site analytics, booking interface, functionality.

• Communications data: any correspondence you send us (email, messages) when contacting us or making enquiries, feedback, etc.

4. How we collect your data

• Directly from you: when you fill in forms on our Site (e.g. membership application, enquiry forms), make a booking via Bookteq, contact us by email or phone, or otherwise interact with us.

• Via the booking system: when you use Bookteq’s online booking widget embedded on our Site to reserve facilities, make payments, manage bookings, etc.

• Automatically: when you browse our Site and interact with it (cookies, server logs, analytics).

5. How we use your data

We — or Bookteq (when applicable) — use your personal data for the following purposes:

• To register you as a member or user of our services, or to create/manage bookings.

• To process and manage your bookings, including payments, confirmations, cancellations, and communications about your booking.

• To communicate with you: send booking confirmations, reminders, updates, responses to enquiries, membership information, or important changes.

• To manage our relationship with you: maintain records, manage memberships, send newsletters or membership-related communications (if you opted in).

• To administer and maintain our website and booking system (e.g. site security, troubleshooting, analytics, improvements).

• Where permitted and relevant, to send you marketing or promotional offers — but only if you have explicitly opted in (or not opted out) to receive such communication.

6. Legal basis for processing

• Processing is necessary for the performance of a contract (e.g. booking & membership services) or to take steps at your request before entering into a contract.

• Processing is necessary for the legitimate interests of App Frod (or Bookteq) — for example, site maintenance, security, fraud prevention, improving our services — provided such processing does not override your fundamental rights and freedoms.

• For marketing communications: only with your consent; you may withdraw consent at any time.

7. Third-party services & data sharing

• For bookings, payments and facility scheduling, we rely on Bookteq. Their privacy policy governs how they process and protect your personal data in that context. Bookteq+1

• Payment processing may involve a third-party payment processor (e.g. the processor used by Bookteq) — we/Bookteq ensure payment data is handled securely according to relevant standards (e.g. PCI compliance). Bookteq+1

• We will not share your personal data with third parties for marketing unless you have explicitly consented.

• If required by law or by regulatory authorities (e.g. HM Revenue & Customs, courts), we may disclose personal data to comply with legal obligations.

8. International transfers

Because Bookteq may use third-party services (including outside the UK/EEA), data may be transferred internationally. Where this occurs, appropriate safeguards (e.g. standard contractual clauses) will be applied to ensure data is protected according to UK/EU standards. Bookteq

9. Data security and retention

We (and Bookteq when applicable) implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or alteration. Access to personal data is limited to authorised personnel only. Bookteq

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected (e.g. for the duration of your membership or booking activity), or for as long as required by law.

If you wish to request deletion or erasure of your personal data, or request access to your data, you may contact us (or Bookteq, depending on context) — see Your rights below.

10. Your legal rights

Under UK data-protection law / UK GDPR you have rights in relation to your personal data. These include (but are not limited to):

• The right to access the personal data we hold about you (“Subject Access Request”).

• The right to request correction of inaccurate or incomplete personal data.

• The right to request erasure (deletion) of your personal data in certain circumstances.

• The right to object to, or request restriction of, processing in certain circumstances (e.g. direct marketing, profiling).

• The right to data portability (receive your data in a machine-readable format or have it transferred to another data controller), where applicable.

• The right to withdraw consent at any time (for processing based on consent, e.g. marketing).

To exercise these rights, please contact us (or — if it relates to a booking via Bookteq — Bookteq directly).

11. Cookies and tracking

Our Site may use cookies and similar technologies to collect technical data and usage data (e.g. IP address, browser type, time of visit, pages visited) to help us understand how the Site and booking system are used, to improve performance, and to maintain security.

You may set your browser to refuse all or some cookies; but please note that disabling cookies may affect the functionality of our Site or the booking system.

12. Changes to this privacy policy

We may update this policy from time to time (e.g. if our use of Bookteq changes, or data-protection law changes). When we do, we will update the “Last updated” date at the top. We encourage you to review this policy periodically.

If we make material changes (e.g. affecting how we handle your personal data), we will notify you (e.g. via our website or by email) before changes take effect.

13. Contact & Complaints

If you have any questions, concerns or complaints about this Privacy Policy or how we use your data, please contact us at:
App Frod Sports & Social Club
Email: info@appfrod.co.uk
Postal address: Centenary Way, Scunthorpe, North Lincolnshire, DN16 1AA

If you remain dissatisfied, you have the right to lodge a complaint with the UK data-protection supervisory authority (Information Commissioner’s Office — ICO).