Booking Cancellation & Refund Policy

This Booking Cancellation & Refund Policy explains what happens if your booking is cancelled, rejected, or refunded when using our online booking system provided through Bookteq.

Scope of This Policy

This policy applies to all bookings made through our online Bookteq system and outlines the conditions under which refunds, reversals, or cancellations may occur. It explains the responsibilities of both App Frod Sports & Social Club and the customer when a booking is altered or discontinued, ensuring transparency and consistency across all facility reservations.

1. If App Frod Cancels Your Booking

If we (App Frod Sports & Social Club) cancel your booking for any reason:

• You will receive a full refund,

• Refunds are issued directly by App Frod,

• Refunds are processed using the original payment method.

Cancellations Due to Weather

If your booking is cancelled due to weather conditions:

• Please contact our venue managers directly.

• You can reveal our phone number through the Playfinder/Bookteq venue page using the “Reveal Phone Number” button.

• If this option is not visible, please contact Bookteq customer support, who will provide our contact details.

2. If You Cancel Your Booking

If you cancel your booking:

• You may be eligible for a refund only if you cancel within our cancellation window.

• Each facility may have different cancellation rules depending on availability, time, and operational requirements.

Automatic Refund Processing

If your cancellation is accepted:

• The refund will be processed automatically.

• It usually takes a few days to appear in your account.

• Please allow 7–10 working days for the refund to fully clear.

• Card refunds generally process faster than direct debit refunds.

3. If Your Booking Request Was Rejected

If your booking request was rejected before payment was fully captured:

• The refund is processed as a payment reversal.

• You will not see a refund credit on your bank statement.

• Instead, the original authorisation will drop off your account automatically.

• This can take up to one week, depending on your bank or card issuer.

• Your bank may provide confirmation of this process.

4. Who to Contact About Refunds

Primary Contact: Venue Managers

For any questions about payments, cancellations, or refunds, your first point of contact should be:

App Frod Sports & Social Club Venue Management
tel: 01724 402053
email: info@appfrod.co.uk

Additional Support

If you still need help after speaking to the venue:

You can contact Bookteq/Playfinder customer support at:
hello@playfinder.com

They can assist with:

• Technical booking issues

• Payment tracking

• Providing venue contact information

• Refund status (if processed through Bookteq systems)

5. Processing Times

Please allow the following timeframes:

• Card Refunds: Typically 2–5 working days

• Direct Debit Refunds: 5–10 working days

• Pre-authorisation Drops (reversals): Up to 7 days depending on bank

App Frod is not responsible for delays caused by your bank or payment provider.

6. Non-Refundable Situations

Refunds will not be issued if:

• You cancel after the cancellation window closes

• You do not attend your booking (no-show)

• You fail to comply with our venue rules resulting in removal or cancellation

7. Policy Updates

App Frod reserves the right to update this Booking Cancellation & Refund Policy at any time.
Any changes will be posted on our website.